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Refund policy

We will never compromise on the quality of our products, we aim to fully satisfy our customers by
offering authentic handmade products made in Portugal. We want to ensure your satisfaction with our products at all times.

Due to the nature of the handcrafted product, we do not n s not returns. Only items originally defective or damaged will be refunded.

REFUND (DAMAGED ITEMS ONLY)

To claim a refund for your damaged item, it must be unused and in the condition you received it. Please follow these steps to request your refund:

- Email us with your proof of purchase, a photo of the item and the reason for the refund within 72 hours of receipt of your item to: info@terrymeboutique.com
- We will email you a prepaid return label that you can affix to your return package.
- We will notify you by email as soon as we have received the item to be refunded and we will refund the full amount of your purchase to your credit card or other original payment method within 7 to 14 business days.
The shipping cost for returning the damaged item is FREE.

EXCHANGES

Due to the fragile nature of our parts, we do not offer the option of exchange. If you need assistance before or after your order, we invite you to contact customer service at: info@terrymeboutique.com, we will be happy to help you make the right choice!

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, check your bank account first. Then contact your credit card company, as it may take some time for your refund to appear officially. Then contact your bank. Posting a refund is often preceded by a processing time. If you have completed all of these steps and still have not received your refund, please contact us at info@terrymeboutique.com